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eCreo mINFO

CRM Systems (Customer Relationship Management) enable the Company to manage of customer. Moreover, it allows cataloguing the customers and noticing any contact with each customer individually (regardless of communication channel). It also enables to make appropriate decisions depending on the customer's history.

The aim of CRM is the deepest understanding of consumer needs. However, taking into account the overall business, it is more preferable to understand the strategies within the context of the entire company.

CRM allows interaction of different organizational units.

eCreo mINFO

It is modern system which consists of numerous modules tailored to individual customer requirements. Thanks to its high scalability eCreo CustomerManage can work in any enterprise carrying out business tasks.

Advantages of the system:

improved customer service
a faster flow of information about the customer between employees and company departments,
building relationships with customers through emails
broad analysis of the activities carried out with clients,
reduction of the cost through other channels (eg. phone, email)
assistance and coordination of the sale thanks to order history
improvement of the Service Department work.

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